Awakened Voice Blog

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Your Website Is Still Very Important

The post titled Buzz Kill by Leo Laporte is very important. In short, Leo has seen the light following a recent bad experience with Google Buzz.

I should have been posting it here all along. Had I been doing so I’d have something to show for it. A record of my life for the last few years at the very least. But I ignored my blog and ran off with the sexy, shiny microblogs. Well no more. I’m sorry for having neglected you Leoville. From now on when I post a picture of a particularly delicious sandwich I’m posting it here. When I complain that Sookie is back with Bill, you’ll hear it here first. And the show notes for my shows will go here, too.

Here's a guy who has built an audience as big (or bigger) than anyone on the web acknowledging the fact that if your content is worth something to you, that content should be primarily located on a domain you own and control instead of some site that views you as a stepping stone to their next round of funding. I'm happy to say that I told you so.

What now? Perhaps you should try a hosted web system that allows you to publish content from the system while also allowing you to push content to or pull content from satellite sites on Facebook, Twitter, LinkedIn and others. Squarespace added social widgets a few months ago. WordPress.com, Ning and Drupal Gardens also allow you to import various RSS feeds (most social services offer one for your activity) to your site. FeedBurner offers a free service called Socialize that will automatically republish content summaries and links from your main website to Twitter.

Get Used To Paying For Web Systems

For years the people who utilized web-based systems to build websites have been spoiled by no-cost options such as Blogger, WordPress and Ning. As interest in these types of services has grown and the systems have become more complex the costs to run the services have risen as well. These factors have lead to more premium options where you are asked to pay a few dollars for additional storage, extra features or no ads on your site. Some services have chosen the freemium model offering a completely free tier of service with certain limits that can be removed or extra features available for a fee. Others have chosen to go 100% premium perhaps offering a short free trial period and then requiring a monthly payment to continue using the service. Completely free options are few and far between these days but that is a good thing in my opinion.

Blogger (which is owned by Google) is still 100% free but its features are limited when compared to many newer, premium services. Blogger is still great for creating blogs but if you want to move beyond the blog to create a web system then you'll need to look elsewhere. WordPress.com runs a freemium model. You get your blog for free and can pay to remove ads or add features such as video uploading or custom CSS. WordPress.com is still very much a blogging platform although the number of features (mostly premium ones) has increased over the last couple of years. Ning used to run on a freemium model but on July 20th they go 100% premium with plans starting at an affordable $2.95 per month.

Ning won't find themselves alone in the premium web system market. Most new services are launching with fee-based services. Squarespace has been around for a few years and they're business model is a premium one. They've met the competition by offering point-and-click design tools, a very detailed and feature-rich web based interface, strong native analytics and an iPhone application. Squarespace has also been aggressively advertising on some top tech shows such as Leo Laporte's This Week in Tech. Their hard work has attracted a recent round of funding that will help Squarespace take on their other well funded competitors.

While Squarespace and Ning are built on proprietary platforms WordPress.com is built on the WordPress open source package. It might seem a bit strange to charge for something that is available to download for free but it is now very clear that there is a lot of value in having someone handle the infrastructure, upgrades and other advanced services for a fee. Many hobbyists might not care about things like that but businesses and even individuals who are serious about web publishing and building communities do care and are willing to pay to reduce their hassles and increase functionality. So it's no surprise that the Drupal platform has spawned a pair of pretty high profile web-based services with Drupal Gardens and Buzzr. Both allow customers to build out sites using web based tools. Both allow new users to try out their service while at the same time being focused on converting site builders to paying customers.

Buzzr has enterprise pricing that covers up to 49 websites. Drupal Gardens does offer a free level (with ads and 1GB of storage) and premium tiers (ad free while offering more storage and bandwidth) for $20 and $40 per month. Based on the pricing differences it's obvious that Buzzr is more of a business-to-business offering targeting web development shops while Drupal Gardens is more oriented towards individual web developers as well as those who are very new to Drupal. Both expand on the very basic Drupal interface to add tools and options that make building sites faster and easier.

So the trend that I'm seeing is that new services are launching with paid tiers from day one while existing services are expanding their features and charging for the new functionality. These are good trends. Maintaining a quality web system costs money. There are wonderful economies of scale with web technology but those economies don't matter if no one is paying the bills. There are a number of competing services and that gives customers a choice. If service A is going to charge a monthly fee than they had better deliver something more than either the (quickly dwindling) free options and the other premium options in the marketplace. The revenue gained from charging a fee makes it easier for all of these services to grow without having to worry about how to pay the bills and keep investors happy. Having to pay would stink if there was no competition and the feature sets remained stagnant. That's not happening though. Rich media support is improving. Bandwidth and storage allocations are improving. Over time I think that customers will get more for less as the economies improve and the user base of these services grows.

Here's the bottom line. Do not lament the fact that you will probably have to pay to have an ad-free website or blog. If you value your content and the people who consume it or if you hope to build a web-based community or web-based business then $5, $10 or $25 per month is a small price to pay for a site whose technology is managed for you. That means you can focus on distributing your content, expanding your community and building your business.

The Importance Of A True Voice On The Web

The lesson that companies need to have a true voice on the web (be it in the form of a blog, audio or video podcast) continues to be learned by companies. As I've watched BP scramble over the last couple of months to engage the public via various sites including Twitter, Facebook and their own website I've thought about how critical it is for those running a business to be ready to make a real connection with their stakeholders. Because if a crisis suddenly occurs or some other news that happens to be positive breaks about your company then people know exactly where to go to find out the truth and discuss the situation.

In the case of BP they might not want the situation with the oil spill in the Gulf of Mexico to be discussed on their own sites. But rest assured that it is being discussed anyway by millions of people. So if there is a discussion occurring then why not host and be a part of at least a portion of it? "The discussions will be very negative," the internal PR exec says. Guess what, they're negative anyway. "The discussions will be heated," says another corporate employee. They're heated anyway folks. The issue goes back to communicating honestly with stakeholders. BP has had to scramble to set up the infrastructure to connect will many stakeholders including the citizens and state governments of the Gulf Coast, the Federal Government, the U.S. Coast Guard, their own investors, a team of underwater rig experts around the world, their own employees and many more. I'm not in a position to rate BPs outreach efforts prior to the spill but I know that some of their outreach methods have been developed while the incident is occurring. That's not the best time to put those systems in place.

Here are some questions for you to ask. Who are my stakeholders? If you sell a physical product at a minimum you'll have employees, suppliers, maybe distributors, the local community (or communities) where your business is located. You might have investors who have a pure financial stake in the business. Too many companies focus on the investors and the government and then ignore almost everyone else. Who are your stakeholders? How will you use the web to communicate with all of these critical groups? Will you create a place for news and discussion now or wait til there's a crisis or big news to share? Will you be able to ramp up fast enough to communicate effectively or will you stumble as you learn the language and find your true voice? Will you punt and throw up a Twitter account and a Facebook page or will you locate the most important information on your own domain? Will you you audio, video and photos to tell your story?

This is all food for thought. Figure out your situation. Start getting smart about the services and technologies that can help to make these connections. Then get started so you're up and running before you really need to be.

Facebook Changes The Context Of Pages

Recently the hosted social networking service called Ning decided to ditch the concept of free accounts in favor of focusing on paid services. Evidently the $100 million or so invested in Ning has not been returning enough to satisfy investors. The move is understandable for a variety of reasons. Paid sites will generally have better quality content, less spam, and more time invested by their owners. With all of the great services offered by Ning, like video hosting, user blogs, widgets, open social and more, you'd think that they would be able to grow the site and build revenue with both paid and free accounts. Unfortunately for Ning there's this little site called Facebook.

Facebook offers the option to create pages and those pages offer many of the same features that Ning's networks offer including blog posts, videos, photo galleries, and single sign on. Sign on to Facebook once and you can interact with thousands of pages created by everyone from Mom's concerned about lactose in milk to the local indie rock band. So given the choice between creating a presence on Facebook and creating a presence on Ning, many more people choose Facebook. In fact companies of all sizes are entrusting more of their online strategy to pages on Facebook simply because that's where the masses are. So Facebook pages are a BIG thing and that means changes to how the pages work should be a big deal to the people who rely on those pages.

This past week Facebook announced a major change to the concept of interacting with pages. You see, Facebook offers a free widget to page owners that they can place on other sites. Before this week that widget prompted visitors to "follow" the page promoted in the widget. This past week the folks at Facebook changed all existing widgets so that the prompt is now to "like" rather than follow. I think that there's a big difference between the concepts of follow and like. The concept of follow is more beneficial to the page creator whereas the concept of like is more beneficial to Facebook.

Think about it for a second. Following implies engagement. Liking is a more shallow concept. Following implies an ongoing connection. Liking implies a one time acknowledgement of a preference. That's one reason my the whole like vs. follow situation is bad news for people maintaining Facebook pages. The other piece of bad news involves how Facebook will use the "like" data. Of course there will be copious sharing with other applications and websites. Yes, you can opt out. But millions of people have automatically been opted in without even really understanding how their click data is being used. If you run a Facebook page (I have a couple) should you warn your followers (or likers) about this? To be honest I'm not even sure exactly how the data is shared. What I do know is that Facebook needs more clicks because more clicks means more data for marketers. And marketing data is the chief asset of Facebook right now. You, on the other hand need more engagement. What's a promoter of things on the web to do?

I've said it before and I'll say it again. Don't put so much effort into Facebook that you neglect to build a strong presence on your own domain. Think of your Facebook page as an outpost. Put resources into it. Give it some attention. But focus the majority of your resources into a domain and experience that you control. If content is really important, post it on your own site first and cross post it to your Facebook page. The smarter investment is the investment into your own domain.

Welcome To The Fourth Screen

The arguments about whether the iPad is a worthwhile device miss the larger point that accompanies the launch of the device. By introducing their version of the tablet computer to the world Apple has once again pushed us into another era. They've done so by introducing a viable fourth screen into our lives. Apple has been here before since they introduced the iPhone which effectively became the third screen in our lives after the television and the computer. You could argue that earlier video iPods constituted the introduction of the third screen but they weren't the must have, connected device that the iPhone / iPod Touch combo have become. 

The iPhone finally introduced a portable device with acceptable quality video and good quality web browsing into our lives. Before the iPhone mobile video was low quality, with an ugly blockiness to it. The video on the iPhone was better than anything we'd ever seen on a mobile phone. Add on the iPod features plus heaps of apps introduced later on and our expectations of mobile phones have changed forever. More importantly the third screen stuck. We've since seen Blackberry, Palm, HTC and Google come out with their own touch screen, highly connected, video capable devices. The people have spoken and they want the third screen in their lives.

Independent content creators, especially those creating video (at one time they were called podcasters) really answered the call to create content for the third screen. And why not? They had a direct pipeline to the third screen via 60 million plus iTunes users. These vidcasters new that if they figured out the correct video format for the iPhone that they would be able to reach a brand new audience. No one had to scream at them to do it, the vidcasters realized it and made it happen. As a result independent video production has grown very nicely in the iPhone era because of vidcasters and the support of YouTube on the iPhone and other third screen devices. So there we all were in content nirvana on the third screen. But let's be honest. Even though the video on new mobile devices looks great compared to what it used to look like, it's still far from an optimal experience. Enter the iPad, which could very well be the fourth screen in our lives.

I think that the fourth screen is the one to watch for several reasons. First I think that there's a lot of room for growth there. Sure, an iPad and other tablet devices will set you back $550 and up with tax. That's expensive. The price, driven by competition and economies of scale, will come down considerably over the next few years. Tablet devices also have more flexibility that the devices they are competing with and I think they are competing with the first screen which is the television. Mind you, I don't think they're competing with the first television in the house as much as the second and third. Tablets with probably even compete with the casual computer in the house. Smaller TVs have gotten better and cheaper but they haven't gotten connected and they still can't be easily carried from room to room. And even though the tablets have smaller screens they will have a lot more versatility and thus will offer more bang for the buck than the second TV or the casual computer.

Video quality and connectivity are other reasons why the fourth screen is the one to watch. Better WiFi connections and 802.11n support on the iPad mean that streaming video can look very nice on a tablet. And while ten inches or so sounds small to most people it feels big when you're holding it six inches from your face. In short it's a much better experience than watching video on an iPhone. Expect to see some nifty tablet stands introduced in short order to stave off ergonomic issues. Because even though the iPad is light it feels heavy after holding it for a few minutes. I know because I got my paws on one at the local Apple store last weekend. My weak wrists aside the video on the ABC streaming app was very watchable. You may be thinking that there's no difference between the iPad and watching video on a laptop. There is a difference. Laptops have undersides that get hot, which makes the situation uncomfortable. Laptops have a much shorter battery life. Laptops have a bottom half that do nothing but get in the way when you're trying to watch something. 

Here's the best part. The content, tons if it, is already out there to be had. This is really the point of this post. While big media companies fight over whether or not to port Hulu to the iPad, independent producers of online video (vidcasters, podcasters, etc.) can make the switch at little or not cost. They are already used to producing video in multiple formats for the iPhone and the web. Keep in mind that there will be more competition for eyeballs with heavyweights like ABC and Netflix showing up in the iPad app store early in the game. The key for vidcasters is to jump in early with videos encoded at the right resolution to look good on the iPad. It's best for them to be in the iTunes podcast directory but even a regular website with YouTube embeds can work as well. In fact podcasters of all varieties would be smart to consider how their content will play on the iPad. The best way to make sure that people get satisfaction is to offer a prominently placed direct link to the audio or video file.

In conclusion here is my guidance. The fourth screen is going to be big. I believe that it is going to be bigger than the third screen. As such, vidcasters should not ignore the fourth screen. There's much more competition on the television for eyeballs. The iPad (slate, tablet, whatever) is going to be more casual but very personal. I believe that is the ground where indies can dominate big media in the future. Have fun and good luck!

Drupal Gardens Expands Web System Options

Drupal GardensA significant new service has launched into beta since I posted my Hosted Web System Comparison a few months ago. The service is called Drupal Gardens. Drupal Gardens is a product of Acquia which specializes in commercial support of the open source Drupal content management platform.

As the name implies Drupal Gardens is a hosted version of Drupal, or Drupal in the cloud. This gives you access to the functionality of Drupal without having to create a hosting account, upload files and manage databases. In that sense it's a service that is very similar to WordPress.com. If you're not familiar with Drupal I suggest that you see my Beginners Guide To Drupal which provides an overview of the capabilities of the platform.

Drupal Gardens is built on top of Drupal 7 which is currently in alpha and available for download. Drupal Gardens is not just a recreation of Drupal 7. It includes a new point and click theming tool (pictured below) that allows non-designer types (count me as part of that group) the ability to switch and customize many elements of their theme very easily. This functionality is similar to what is offered by Squarespace. There's also a WYSIWYG editor (using CKEditor) which is something not included in Drupal 7 core.

Drupal Gardens Themes
Drupal Gardens Theme Interface

Because Drupal Gardens allows you to build sites that range from basic blogs to full communities it is more of an alternative to services like Squarespace and Ning than Wordpress.com or Typepad. I have added Drupal Gardens to my Hosted Web System Comparison so you can see how it measures up to all of these services. Since it's early in the beta period you can expect that features will expand as Acquia processes feedback from the community.

Drupal Gardens is employing a freemium business model which allows you to create a site for free that has traffic limits and advertisements. For either $19.95 or $39.95 per month, per site you can remove the ads and expand traffic limits. This may seem pricey to those who are used to paying $9.95 per month for shared hosting that allows for multiple sites. You have to consider that when you pay for a service like this you're paying for the simplicity, convenience and performance that you won't be getting in a shared hosting environment.

There's a unique element to the Drupal Gardens service that I haven't yet found with other hosted web systems. If you get to the point where you want to move to your own hosting you can export your entire site and migrate it to Drupal on the host of your choice. I know with WordPress.com you can export the posts and the comments but I don't think you can take the files with you as well. So that's definitely something to consider. 

At the present time rich media support within Drupal Gardens is limited. You can upload and automatically resize images for inclusion within posts. There's also a media library that allows you to access your previously uploaded images. In my limited testing so far I have not found a way to easily create image galleries. Uploading and handling of audio and video are still a question mark? I haven't seen any indications of how these will be handled and what limits for file sizes and total storage allocated will be in effect. So if you're site is going to be a media heavy effort you'll probably want to keep an eye on the Drupal Gardens blog to see what they announce.

There's no doubt that Drupal Gardens is going to be a contender in the hosted web system space. The service is still in the early phases of development so it may not be ready for your new production website yet. The good news for those who want to give it a try is that the platform is free at all levels til the end of 2010 so you can assess the readiness and your level of comfort without any risk. Right now you'll have to do with a yoursite.drupalgardens.com web address but they should have custom domains up and running in the near future.

Current Drupal site builders should consider having a look at Drupal Gardens as a way to preview some of the features available in Drupal 7. Drupal Gardens may also end up being a good option for serving clients who need community sites built and deployed quickly. For those who are new to Drupal this is probably the best way to get acclimated to the interface and features of the Drupal platform without having to install databases and get into all that technical stuff.

Google Buzz Launches, Web Goes Insane

Google BuzzGoogle Buzz launched this past week with much fanfare and immediately generated a visceral reaction from both privacy advocates and fans of the the FriendFeed service. Before getting into those issues I'll take a minute to give you my take on Google Buzz and what it means for content creators and web community builders.

There are two main components to Google Buzz, aggregation and publishing. It's an aggregator that pulls information from other sites and adds them to your stream. I'll start by describing some of the publishing features. There are mobile and locational components to Google Buzz as well that are worth exploring. I won't cover them in this post though.

The image below shows the window that tells you what you have connected and what is available to connect to Buzz. The list of potential sites and services is mysteriouly generated based on things you have linked in your Google profile. My profile is here. If you don't have a Google Profile then I don't think Buzz will be of much use to you. The key thing to remember is that besides needing a Google Profile you also need to have personal links added to your profile (Google suggests some good ones) in order to have those sites available to add to Buzz. That means you can't just add any old RSS feed into the mix. It should surprise no one that Google gives high priority to Google owned services such as Picasa, YouTube and Google Chat.

Google Buzz Connected Sites

Then there's the issue of the stream created by the sites you add. It's viewable in two places, your Google Profile and in Gmail. The image below shows what my Google Profile looks like with Buzz entries. Notice that people can now comment and like entries right from your profile.

The iPad From A Developer / Media Creator Perspective

Apple iPad

In my previous post I offered up some personal thoughts on the iPad as a technology buyer. Although I opined that there's a lot not to like about the iPad that doesn't mean there aren't new opportunities to be exploited or at least considered. Most of the issues I've been thinking about relate to the increased screen size and beefed up processor contained in the device.

Some iPhone apps will now be obsolete. There are quite a few iPhone apps that exist merely because the screen is too small for efficient navigation and content creation. The larger screen on the iPad means that apps like those for systems such as WordPress and Squarespace won't be necessary since people should be able to create content with few limitations in the Safari browser. It remains to be seen whether or not the browser will be able to access the file system on the device so people can upload photos so that may be a limitation. Another limitation will be the lack of Adobe Flash in the Safari browser. You may be able to embed a video in a blog post but you won't be able to preview how it looks unless it's from YouTube. Also, all of the apps meant to offer up the content of blogs and news websites should be obsolete as well. Once again these are apps that exist merely due to the iPhone screen size limitations. That doesn't mean that news organizations won't build custom (and probably paid) apps to take advantage of the touch features of the device.

YouTube will be more important than ever. The larger screen and faster processor will help to create a much better video experience on the iPad. YouTube is the video site that is best integrated with the device. Both embeds and links to videos should work as they do on the iPhone. The limited storage on the device is also likely to spur users to seek more entertainment in the cloud. So if serious media creators want to be present on the iPad without the hassle of having to figure out the right video codec necessary to support it then they will likely have an outpost on YouTube. Video creators will also want to think about size. Some are optimizing the video size for the iPhone dimensions of 480x320. That size will need to be adjusted up in order to look good on the iPad.

Education apps will become more prominent. Don't underestimate the value of the iPad as an educational device. I can easily imagine kids having this in their backpack instead of multi-subject notebooks. Apple is already on top of this with their mobile iWork suite. That doesn't mean that there won't be a demand for unique and useful apps created by independent developers. The iPad can also be a blockbuster kids learning device as well. A parent who already likes the idea of the iPad could be convinced to buy if they think it can also be used as an education tool for their children. Based on my kids love of my iPod touch I'd say the iPad will be used by many small children.

Interactive books will become a much more attractive class of content. I'm not just talking abut the e-books that Apple will sell in their iBook store. I'm talking about web based books that have links to other sites and embedded videos or audio. The size of the device lends itself to a more involved content experience. I could imagine someone sitting in a chair and getting really absorbed in something. The touch also allows more scrolling which isn't a good option on the iPhone.

The cloud will become infinitely more important. Many of the limitations of the iPad are no longer limitations when paired with robust cloud services and 3G connectivity. Take the issue of document creation. You could pay $30 for the mobile iWork suite or you could use Google Docs via the browser for free. Using the cloud rather than a local app solves the issue of multi-tasking as well. Pandora need not worry about folks not using their service on the iPad due to multi-tasking issues. If they figure out how to allow streaming via the Safari browser then the problem is solved. In my previous post I complained about the dearth of storage and the lock in to iTunes for media playback. But with media stored in the cloud you can have access to an infinite amount of entertainment.

Apps should take advantage of touch and motion capabilities. With the iPad, an app as an alternate visual representation of a website won't do. I think developers will need to consider innovative ways to take advantage of the touch and motion capabilities of the iPad if they want to capture the imagination of users and stand out from the crowd of hundreds of thousands of apps. I think that Apple is counting on develpers to make this happen. It's probably the reason why the iPad is so much like the iPod Touch, just bigger. A larger interface with touch and motion capabilities really opens open the possibilities. And since apps are what really set the iPhone apart then why shouldn't apps set the iPad apart from the competition that will surely come.

This may not sound like the post of someone who doesn't find the iPad highly desirable in its current form. I may not be the target market after all. This is a device that on first glance I think many non-techy, non-Mac loving people will find attractive and appealing. They won't stress about things like card slots and video formats. They'll just think, "That's the most amazing thing I've seen." After all, you don't need perfect functionality for a device to appeal to a mass market. You need to generate a feeling in the mind of the customer. Apple has been very good over the last few years at creating devices that people want without knowing exactly why they want it. They just want them. That's a powerful force. So I think that many people will buy this product. That's why I also think that web developers and media creators should figure out ways to make things that appeal to the many people who will be using the iPad just a few short months from now.

The iPad And Me

I have quite a few thoughts about Apple's new iPad device that Steve Jobs recently showed off. Some of those thoughts are my personal feelings as a consumer and some are the thoughts of someone who observes (and sometimes participates) in the world of online media. I'll lead with my personal thoughts in this post and follow up with a post that considers the wider implications of the device.

The iPad is quite disappointing and not something I would buy. For all it can do you're still getting a device in the iPad that is very limiting. The max memory you can get is 64GB. That's a lot of memory for an iPhone but for a multimedia device like the iPad it's paltry. My personal music collection is over 20GB at this time so that even rules out the entry level. I'll also want to load the thing up with high res photos (several GB at least) and movies too. My movie library at present takes up over 100GB of space an it grows weekly as I burn DVDs from my collection. The space issue is also a convenience issue. It's a real hassle to deal with managing what I can or cannot have on the device to consume at any given time. I want to be able to access everything I have. That kind of access makes the iPad experience a carefree one.

There are a few of ways that Apple could address the space issue. First they could offer larger storage options. They may be technically limited with respect to the amount of memory supported on a flash chip. Perhaps Apple could add a second chip or work with memory makers to innovate and develop larger chips. Apple also has the option of adding an SD card slot. This seems like a no brainer feature that would allow the user more freedom and take away storage anxiety issues. Apple hasn't given access as of yet to the file system on the iPhone so perhaps that's why no SD card slot. This is a new device though and should (we would hope) be free from some of the more annoying limitations of the iPhone. Another possible remedy with the SD card would have iTunes be able to recognize media on the card and allow you to browse it on the device while the card in plugged in.

The iPad screen concerns me as well. You would think that a device meant to make a visual impact would support HD video content. But the screen only has a resolution of 1024x768 which is a fading standard at best. So how will those 1280x720 (or even 1680x1020) videos that YouTube now supports look on the iPad? Scrunched up I would imagine. Another issue with the screen is the orientation when docked. Since the iPhone is pretty useless when standing up in a dock then vertical orientation is no problem. But the iPad has a special keyboard dock which looks like an awesome accessory. But you're stuck with a vertical orientation. Sure I could live with that my preference is horizontal. Why not have two docking ports?

Then there's the multitasking issue. It's really unbelievable that a person can't run Pandora and view their photos or have a Twitter client open and work on a document. Yes, you can listen to your hearts content via iTunes while doing something else. And I think that's Apple's point. They want you using iTunes as much as possible. Which also explains no flash support for the iPad browser. No flash support in the browser means no Hulu or Netflix streaming which would be perfect for the device but also cut into the use of iTunes as a media player. Which brings me to a point about video.

Apple is very restrictive with respect to the video formats that they allow for playback on their devices. So unless you have an Apple TV or use iTunes as the place where you buy movies then it's unlikely that you'll have a wide array of content that will play on this device.This further locks the user into iTunes which in case you haven't noticed is very expensive to either buy or rent movies. I've thought about how great it would be for Hulu or Netflix to create an app for the iPad but it's not a given that Apple would approve it. The other option for Hulu and Netflix would be to encode videos into the correct (H.264 I believe) format for playback on the iPad. I gather that it would be an expensive endeavor to make that happen. So it's likely that Netflix and Hulu place their energies elsewhere.

Another question I have about the iPad is this. Where's the cloud? Seriously. This is a device that screams, CLOUD! Access to some sort of a media storage and delivery service (iTunes?) in the cloud would solve many of the storage problems and make the device infinitely more attractive. Imagine having access to your movies, music and photos anywhere you have an internet connection? That would be great and it would create a whole new business for Apple. Apple has already dipped their toe into the cloud with their MobileMe service which syncs email contacts and photos across devices. I have no doubt that adding music and movies to that mix would be tricky. The various studios and record companies have previously litigated against companies that let people upload music and movies for streaming, even for personal use. This is Apple we're talking about though. They already have a relationship with the entertainment industry, albeit a tenuous one.

Finally, I think the price of the iPad is too high. I know that $499 seams reasonable for a blown up iPod Touch given all the enhanced possibilities. That only gets you 16GB of storage though. And the accessories like the keyboard dock and the stand will cost you (no pricing on these yet) extra money. It's likely that the stand and keyboard will bump the cost up to $600. Add in the three iWork apps shown in the demo and then you're up to $630 before taxes which in New York would be about $50. So now you're closer to $700. Seems expensive to me given the limitations.

So what do I think the iPad is good for? It looks nicer as an e-book reader to me than the Amazon Kindle. That attractiveness may go away if the cost of the e-books (which is unknown at this time) ends up being more than $9.99. If it's as fast as people say it is then the iPad will be a great gaming device. The drawing features shown in the demo look nice too. I think that the use of touch is the most intuitive way to learn. My kids, both under 5, love my iPod Touch and immediately start interacting with the touch screen. I know that my wife would love to have her hands on this so she could surf the web while relaxing on the couch. E-books, web surfing, listening to music, gaming, fun and learning for the kids.

Those are some big pluses in favor of the iPad. But are they big enough to justify paying $550 (with tax and without accessories) for a device that has limited storage, no multitasking of apps and relies on iTunes for media playback? If I didn't already have two computers in the house, plus a netbook and an iPod Touch I'd say that price is right. Given all that I do have I say it's not a prudent expenditure. In the end discerning the value to me and the thus the right price point depends upon may assessment of where the iPad might fit into the digital lifestyle of my family. That's something I'll be pondering over the next few months.

In my next post I plan to touch on some of the opportunities that the iPad presents for app developers, media publishers and web community builders.

So You're On Twitter. What Else Are You On?

I'm pretty sure that many businesses will be taking the leap onto Twitter and Facebook in 2010 as part of a new push to be more social. More often than not when people describe their business relationship with a social network they like to say they're "on" it. "Hey' we're on Twitter!. Follow us." Here's a good question for those businesses. Why should I follow you on any website? What's going on over on Twitter or Facebook that I can't get from your main website? Because if something special is going on over there we'd all like to know about it. If you haven't thought about this then perhaps you really don't have a strategy. If that's the case then I recommend reading my previous post about the importance of a primary business website. In brief, before you give your main web presence over to Twitter and Facebook you should consider the implications surrounding that choice.

What are your goals on Twitter and Facebook? Gaining followers perhaps? Then what? For a company like Dell that sells a physical product its pretty obvious what their goals are on their Dell Outlet Twitter account. They're promoting items from the Dell Outlet store. So they can measure the success of their strategy in terms of the revenue generated from the promotions (tracked via the coupon codes I assume) that they post on Twitter. But what's the real cost of employing such a strategy? After all, while the Twitter followers get their hands on juicy coupon codes, the other Dell customers (the ones who go directly to the Dell outlet websites) are on the outs. It's almost like Dell is saying, "Sorry folks, you're not tech or social network savvy enough to get the good discounts." That's some way to treat your customers. Heck, if you go to the Dell Factory Outlet web page they don't even have a link to their Twitter account. Is this a smart strategy? The Dell Outlet is obviously "on" Twitter, and well known their with 1.5 million followers, but why are the discounts invisible to the people who arrive directly on the site? And why no link back to the Twitter site? It's either part of a grande plan or a serious disconnect.

In any case the Dell story illustrates an important point. Presence on social networks can exist in a vacuum. I don't think they should though. The social network presence should be tightly integrated with the strategy that you are executing on your primary point of presence which should be a website on your own domain. After all you're offerings on Twitter and Facebook will be limited to the features they offer you. You can't post images on Twitter. You can't post video on Twitter. Sure people can click through by why make them jump through hoops to get to what's important? Facebook does offer both images and video so you have more options there. But Facebook still has many limits and pitfalls that you're primary presence doesn't need to have.

The main point is this. Think it through. Don't just be "on" Facebook. Know why you're there. Know how your presence there connects to your larger strategy. Don't be there merely to collect followers. Make a call to action and base your success on the level of action created by your calls on the social network. Even if you're goal is to merely disseminate knowledge in order to build awareness I think you should create a trackable metric that indicates you're building not just general awareness but true interest in your products and services. That's the part that takes work. Because even as your follower count grows the number of people who friend then forget is increasing as well.